Frequently Asked Questions (FAQ)
Find quick answers about orders, shipping, returns, and more.
Do you customize jewelry designs?
Yes – customization is one of our specialties.
Each piece is thoughtfully created based on your story, preferences, and vision. We arrange a consultation where we discuss your ideas and present design options tailored specifically for you.
Do you have a physical shop?
We currently entertain clients through our private home office located in San Jose del Monte, Bulacan.
Our production workshop is separate and dedicated exclusively to craftsmanship and manufacturing, therefore client visits are not accommodated there.
For convenience, we may also arrange meetings in accessible locations within Metro Manila and nearby areas.
Do you accommodate meet-ups?
Yes, we do.
We regularly meet clients within Quezon City and nearby areas, and have also accommodated appointments in Ortigas, Makati, Marikina, Parañaque, Alabang, and surrounding locations.
Do you offer shipping?
Yes, nationwide shipping is available.
However, for high-value and customized pieces, we highly encourage face-to-face transactions whenever possible for added security and a more personal experience.
Please note that some locations may have limited courier service coverage.
How much is the shipping fee?
Shipping fees vary depending on location and courier availability.
* Metro Manila rates usually start at ₱60
* Provincial shipping usually starts at ₱100
Final rates may vary depending on package size, insurance requirements, and destination.
What type of gold do you use?
We use authentic 14K and 18K gold for our jewelry pieces. Clients may choose from:
* Yellow Gold
* White Gold
* Rose Gold
Gold quality is determined by its karat, which refers to the purity of gold in the jewelry.
Understanding Gold Karat
* 14K Gold contains approximately 58.5% pure gold
* 18K Gold contains approximately 75% pure gold
The remaining percentage consists of alloy metals that enhance durability, color, and strength.
What ring sizes are available?
All rings are made according to the client’s exact measurement to ensure the best possible fit and comfort.
Is your jewelry real gold?
Yes.
All our jewelry pieces are crafted using genuine 14K or 18K gold.
How do I determine my ring size?
We highly recommend scheduling a fitting appointment so we can accurately measure your ring size.
If an in-person fitting is not possible, you may use a measuring tape or strip of paper to measure the circumference of your finger where the ring will be worn. Kindly provide the measurement in centimeters
Do you provide freebies?
Yes.
Every order comes with complimentary:
* Jewelry box
* Cleaning cloth
* Engraving service (where applicable)
How do I place an order?
Our Ordering Process
1. Confirm your order
2. Finalize the design details
3. Settle the required down payment
4. Production begins (usually 1–2 weeks depending on the design)
5. We will notify you once your jewelry is ready
6. Remaining balance may be settled upon meet-up or prior to delivery/shipping
How long does production take?
Production time typically takes around 1–2 weeks depending on the complexity of the design, material availability, and current production schedule.
For customized engagement rings, wedding rings, and special projects, timelines may vary slightly.
Do you work with natural and lab-grown stones?
Yes.
We offer both natural and lab-grown diamonds and gemstones depending on your preference, budget, and design requirements.